Striving for continued improvement
When Claire joined SRL, she quickly realised that the business could benefit from a review of its credit control processes. “I introduced a master data tracker, which contains all the information we need on clients, such as their current balance and their status with plant insurance. Everything is centralised in one place and it has made a huge difference to how efficiently we work. The senior management team were really impressed with how visible all the information is now – it’s been great for me to have implemented such a successful development.”
Claire has seen some changes because of Covid-19, one of which is the rise in demand for VMS products among customers. “VMS have been increasingly used on UK roads to remind drivers to stay at home and to signpost people to local testing centres. Since the pandemic, we’ve been receiving significantly more enquiries from clients who want VMS, which is very positive.”
Claire is pleased to help customers steer their way through Coronavirus, whilst minimising any financial risk to the business. “We’ve supported all our customers through the challenges of the past year and have implemented flexible terms to support clients, where necessary. We work in partnership with them and will always bend over backwards to ensure all our clients can continue to operate. It’s the SRL way.”
Covid aside, Claire hopes to see SRL achieve further growth and make inroads into Europe. “It’s exciting to see SRL grow and it would be terrific for the business to make a name for itself within the EU. There may, of course, be challenges because of Brexit, but I will be here to support SRL as it moves forward.”
So, what does Claire see in the future for her at SRL? Claire isn’t daunted by the challenges of combining work and study and she will continue with Level 4 training. “I like to be busy and I thrive on both work and studying. I want to build my knowledge, so I can bring even more to SRL. It will be a couple more years before I’m fully qualified, because I’m working as the same time, but I am very committed to achieving this qualification. I’d like to develop into management and financial accounting and, because SRL supports progression, I hope that I’ll have the scope to do this.
“I love working for SRL, it is genuinely the best job I’ve ever had. It’s wonderful to be recognised by the business for the work I’ve been doing – it motivates me to work harder. It is such a supportive company and the people are amazing. My future is definitely with SRL.”
Due to rapid expansion and growth, we have opportunities for more exceptional individuals to join the team. If you’d like to get in touch, please email firstname.lastname@example.org.