From tractor to traffic
Dilan had been managing a team of 12 people and helping to run a large commercial farm in Carmarthen when he heard there was a chance to change occupation and join SRL at our D13 depot. With an ambition to further his career and take on new challenges, Dilan was excited by the opportunity.
“The role with SRL was completely different to what I had been doing before, but I love a challenge and I knew it was exactly what I wanted to do,” says Dilan. “I could see that SRL was a forward-thinking company and there were lots of great opportunities for training, development and career progression and I wanted to be a part of it.”
Despite being in his early twenties, Dilan’s enthusiasm and people skills impressed our regional manager, Paul Hamilton, and he joined us as a supervisor in August 2020. Although relatively new to the business, he has already become a formidable member of our team.
Dilan covers a large area of South Wales, including key locations such as Swansea, Newport and Cardiff and he frequently finds himself clocking up the miles travelling from one place to another to visit customers, carry out inspections, organise repairs and drop off or collect SRL equipment.
As well as supervising our D13 depot, Dilan also supports D25, D7 and D15 when needed, so he is in daily contact with customers throughout the entire region.
“We really do pride ourselves on our excellent customer service and we work incredibly hard to be with our customers in two hours or less, no matter where they are. We’re always ready for them,” Dilan says. “I’m dedicated to my customers 100% and I have a great relationship with them – what matter is that they know we will always go the extra mile to help them.”