Stephen joined SRL in 2014 as an operative at our Cumbernauld site. He worked hard in his position and was soon promoted to the role of supervisor. He went on to become a regional manager in 2018 and is now responsible for five depots in his region – Inverness, Aberdeen, Cumbernauld, Selkirk and Carlisle.
“I joined SRL seven years ago in a junior role, but I was very keen to learn all about the traffic management industry and develop my knowledge and skill-set,” says Stephen. “I haven’t looked back and I’ve been rewarded with rapid career progression at SRL. I was really pleased to become regional manager three years ago – it is a very busy, but incredibly satisfying job.”
Never standing still
Stephen is responsible for a large area that covers several hundred miles, so he is out on the road a lot making sure that all his customers have the equipment they require and that it is working properly. “I take my role very seriously – it’s vital to make sure that each customer has all the traffic management equipment they need, because this ultimately helps to keep people safe on the road.”
Logistics is a key element of Stephen’s job and he spends a great deal of time planning where equipment is going to be needed and how to get it there. “I look after nearly 60 customers and I take more than 100 calls a day from colleagues and customers, so there’s never a quiet moment,” Stephen explains. “My customers rely on me and I’m constantly working out how we can move our equipment quickly and efficiently to meet their requirements.
“Today, for example, I’m moving some kit from Aberdeen to Cumbernauld and then onto Selkirk before it makes its way to Newcastle. I need to make sure that people and vehicles are in the right place at the right time to avoid any delays. Ideally, we like to have seven days’ notice from customers, but it doesn’t always work out that way, and it’s my job to make sure we look after them – we never say we can’t help them and we never let them down.”
Stephen oversees all the operations in his region and he can find himself managing all manner of tasks. “I wear many hats in my role - I’m responsible for stock control, fleet management, booking new hires, dealing with invoice queries, managing staffing levels, organising driving training for staff, customer service and leading customer visits. It’s a diverse role, but I love the variety – no two days are ever the same.”